American workers spend about 33 percent of their waking hours at the workplace, and it's no secret that a positive, cohesive work environment produces great results. But personalities, conflicts, and varying work/management styles can present challenges in any setting. This session will focus on three common workplace behaviors: 1) explosive behavior, 2) controlling behavior, and 3) prickly behavior. Unaddressed workplace issues do not go away; left unaddressed, they may become intractable. Acquire the tools to confidently take positive first steps to bring harmony to your workplace.

Takeaway 1: Participants will be able to identify methods to correct problematic workplace behavior in a positive manner.

Takeaway 2: Participants will learn strategies and techniques to address three different workplace behaviors that can create conflict.

Takeaway 3: Participants will be able to employ specific words and phrases to diffuse the difficult situations that arise from these workplace behaviors.

Who should attend: Librarians who want to create a positive team environment by effectively dealing with challenging staff situations

Track(s): Library Management