American workers spend about 33 percent of their waking hours at the workplace, and it's no secret that a positive, cohesive work environment produces great results. But personalities, conflicts, and varying work/management styles can present challenges in any setting. This session will focus on three common workplace behaviors: 1) explosive behavior, 2) controlling behavior, and 3) prickly behavior. Unaddressed workplace issues do not go away; left unaddressed, they may become intractable. Acquire the tools to confidently take positive first steps to bring harmony to your workplace.
Takeaway 1: Participants will be able to identify methods to correct problematic workplace behavior in a positive manner.
Takeaway 2: Participants will learn strategies and techniques to address three different workplace behaviors that can create conflict.
Takeaway 3: Participants will be able to employ specific words and phrases to diffuse the difficult situations that arise from these workplace behaviors.
Who should attend: Librarians who want to create a positive team environment by effectively dealing with challenging staff situations
Track(s): Library Management
Pat Newcombe is the Associate Dean for Library and Information Resources at Western New England University School of Law. She has been at the School of Law since 1995, holding various positions in the Library. A 2001 cum laude graduate of the School of Law, she also served as the Articles Editor for the Western New England Law Review. She teaches Legal Research and Writing, and Advanced Legal Research. Pat writes the chapter on "Legal Citation Form" in the treatise "Fundamentals of Legal Research." She has contributed numerous articles to library literature. Prior to working in academia, she worked in the private sector at Morrison & Foerster in Washington, D.C., and Cravath, Swaine & Moore in New York City.
Gail Johnson founded Face to Face Communications and Training in 1997 to fill the need for customized training in the increasingly competitive workforce. Gail has designed and delivered thousands of communication-related workshops throughout the United States. She also taught college-level speech communication courses prior to founding her company. Ms. Johnson earned her Bachelor of Arts degree in Journalism and Master of Arts in Communication Studies from Northern Illinois University.