This session reviews knowledge management (KM) concepts and activities by focusing on a review of case studies from other industries, e.g. finance, manufacturing, oil and gas, and information technology. The case studies will discuss the challenges the organizations were facing and how they were addressed by using knowledge management principles; then these lessons will be related to the legal industry. Case studies will illustrate similarities and differences among industries and approaches, ultimately leading to innovative ideas regardless of the industry.
Takeaway 1: Participants will learn how KM is being used in other industries/sectors and how to apply those lessons to the legal industry.
Takeaway 2: Participants will learn about the technology introduced in the case studies and how to use that technology to support knowledge management initiatives in the law library environment.
Who should attend: Individuals who are responsible for KM or the library in their organizations; technology-focused individuals who want to use technology to support KM activities within their organizations
This independently produced SIS program is sponsored by the PLL-SIS.
Track(s): Library Management, Information Technology, Teaching
Connie Crosby is a Toronto-based consultant who specializes in knowledge management, information management, social media and library management for the legal industry. In a former life she was a law firm library manager.
Connie is currently Vice President and President-Elect of the Canadian Association of Law Libraries. She is a core contributor to the popular law blog Slaw.ca, and is author of the book Effective Blogging for Libraries from Neal-Schuman Publishers. Connie is currently in start-up mode along with business partner Stephanie Barnes, developing the coaching service Law Firm KM, geared to bringing knowledge management advantages to small firms.
Connie is also winner of The iSchool Institute Award for Outstanding Teaching 2010-2011 for her continuing education courses on social media at the University of Toronto's Faculty of Information. She is just about to launch a new online Social Media Engagement certificate program along with Daniel Lee.
Stephanie has over 20 years successful, experience in knowledge management and accounting in the High Technology, Health Care, and Public Accounting sectors.
Stephanie is currently a knowledge management consultant at Missing Puzzle Piece Consulting; where she focuses on aligning people, process, and technology. She works with clients in Financial, and Professional Services, as well as in the High Technology Industry, and not-for-profit sector, among others. She has been doing knowledge management work for more than 14 years and is the Knoco Ltd. franchisee for Canada and an Associate Partner of iProcess AG (Ltd.) in Lucerne, Switzerland.
Stephanie graduated from Brock University with a BBA in Accounting and from McMaster University with an MBA in Information Technology, and is ITIL Masters certified as well as having a Business Systems Analysis certificate.
In May 2011, Ark Group published Stephanie’s report, Aligning People, Process, and Technology in Knowledge Management.