H5: KM, CRM, DMS, EDD: What Does It All Mean, and Why Should I Care?

Time: 2:30pm - 3:15pm
Location: 606-607

This session is designed to demystify the common acronyms used by law firm personnel and to introduce the range of law office technology used by practicing attorneys to academic and court librarians. A panel comprised of a law firm IT director, litigation support personnel, and a practicing attorney will explain what technology is vital to their practices, and how academic and court librarians can offer technology training to make newer lawyers ready to practice in any environment.

Takeaway 1: Participants will be able to identify the software and other technologies commonly used in law firms of all sizes, including knowledge management (KM), client relationship management (CRM), document management systems (DMS), and electronic data discovery (EDD).

Takeaway 2: Participants will be prepared to plan and implement training sessions in any setting, introducing law students and solo and small firm attorneys to the technology they are likely to find in a large law firm environment.

Takeaway 3: Participants will recognize the need to partner with law firms to provide training for law students and solo and small firm attorneys that is in sync with the expectations of large law firms, and to equip students and newer attorneys for success in law firms

Who should attend: Academic and court librarians who may be unfamiliar with the wide range of technology used in law firms and who want to be able to train students and newer attorneys on available software and technologies used by private practice attorneys

Track(s): Information Technology, Teaching

Sarah Mauldin (Coordinator & Moderator)

Director of Library Services at Smith, Gambrell & Russell, LLP, Atlanta, GA

Ms. Mauldin joined Smith, Gambrell & Russell in 2010. In her current role she is responsible for management of all aspects of library services, including providing research services and training to attorneys and staff, maintaining the library budget,and planning for library growth.

Ms. Mauldin has been a law librarian for more than ten years and has worked for firms in Texas, Nevada, and Georgia. She is also very active in library professional associations, serving in local and national leadership roles.

Professional Activities

Member, American Association of Law Libraries

Member, Special Libraries Association

Member, Georgia Library Association

Member, Atlanta Law Libraries Association

Member, Southeastern Chapter of the American Association of Law Libraries

Chair of Council of Chapter Presidents, American Association of Law Libraries

Past President, Atlanta Law Libraries Association

Member-at-Large, Southeastern Chapter of the American Association of Law


Board of Directors, 7 Stages Theatre

Member, Leadership DeKalb class of 2013

VP/President, Georgia Chapter of the Special Libraries Association (SLA)


M.L.I.S., University of Texas at Austin, 2002

B.A. in Letters, summa cum laude, University of Oklahoma, 1999


Mark Thorogood (Speaker)

Mark graduated from Nova Southeastern University, Florida Institute of Technology, and Coker College, as well as various military academies.  He has degrees in information systems (with a concentration in knowledge management), systems management, and operations management.  He holds many technical certifications, including Project Management Professional (PMP) and Android Developer.  He won the Planet Source Code programming competition for VB.NET.  He is published in various academic conferences and journals and has also served as an expert reviewer and referee for several post-doctorate conferences.  He has over 12 years of military service where he earned the distinguished leadership award and was the U.S. Army instructor of the year.  His last assignment was at the U.S. Army Pentagon where he was responsible for the managing the worldwide information systems for the Judge Advocate General's Corps, which provided information services to over 8,000 personnel at 214 locations.  In his spare time, he enjoys hiking and motorcycle riding.

Gwyneth McAlpine (Speaker)

Gwyn has been overseeing Perkins Coie's Knowledge Management (KM) program since 2008. Gwyn also has 10 years experience practicing law in the areas of mergers & acquisitions, public company compliance, venture capital financing and other corporate finance matters at both Perkins Coie and at a large firm in California.  As Director of KM Services, Gwyn is responsible for improving the efficiency and quality of the firm's client service by connecting people to information, connecting people to people and increasing attorney productivity.

Gwyn received her J.D. from the University of California at Los Angeles and her B.A. from the University of California at Berkeley.  Gwyn is a past president of Oregon Women Lawyers and paddles competitively with their dragon boat team, the OWLS Dragonflies.

Topics: Programs, Programs and Workshops