F6: When Cookie Cutter Services Won’t Cut It: Brainstorming Services for Public Patrons

Time: 8:30am - 9:45am
Location: 4C3

Public patrons have differing abilities, ranging from being barely literate to being a sophisticated user of the legal system.  To meet these differing needs, libraries should have multiple types of services available. But it’s difficult to come up with new ideas. Three librarians will share their low-budget solutions and experiences collaborating with attorneys for limited representation, teaching the effective use of Google for legal research, and developing podcasts for patrons.  A brainstorming session will follow, allowing participants to develop other ways to effectively serve public patrons of differing abilities and to share their own best practices.

Takeaway 1: Participants will be able to identify two podcasting topics that are appropriate for public patrons.

Takeaway 2: Participants will share best practices and develop ideas for identifying new services for implementation in their own library.

Takeaway 3: Participants will discover ways to collaborate with attorneys for limited representation.

Who should attend: Librarians who don't have the time, budget, or staffing to do a lot of experimentation with new programs, but see the need to offer new services

This independently produced SIS program is sponsored by the SCCLL-SIS.

Track(s): Information Technology, Reference, Research and Client Services

Barbara Fritschel (Coordinator & Moderator)

Barbara is currently the chair of the SCCLL SIS and has been a federal court librarian for over 20 years.  She believes that librarians are among some of the most creative people in the universe and she looks forward ot leading the brainstorming session.

Joan M. Bellistri (Speaker)


Joan Bellistri has been the director of the Anne Arundel County Public Law Library in the Anne Arundel County Circuit Court for more than 30 years.  She received her B.A. and M.L.S. from the University of Maryland, College Park.  She will be chair of the Self Represented Litigation Network Law Librarians’ Working Group until July 2013 and when she will become the new AALL Representative to the SRLN.  She co-chaired the American Association of Law Libraries Joint Committee on Pro Bono Partnerships for 2012-2013. She is currently the chair of Anne Arundel County’s newly resurrected Local Pro Bono Committee and serves as the public member of the Court of Appeals Standing Committee on Pro Bono Service.

Joanne Dugan Colvin (Speaker)
Stina Van Patten (Speaker)

… and although she would later describe it as an “error in judgment,” Stina decided to let the President's third call go to voicemail and continued to search in vain for a stein that featured a portrait of Paul Anka that would make the perfect Christmas present for her mom.

“We all make sacrifices,” she assured herself.

It's this sort of dedication that defines Stina. Working at the Public Law Library for over 11 years, Mrs. Van Patten has a knack for putting others before herself.  After graduating with honors from the University of Washington, Stina took a position part time at the Public Law Library.  Over time, she slowly endeared herself to the staff there and they offered her a full time position as a Reference Specialist.  Stina spends a majority of her time working on the reference desk with a variety of patron types. Utilizing her experience working in private practice to aid her, Stina is able to quickly win over her library clients with a sense of understanding* and compassion**.

Between teaching classes to the public on legal research and electronic filing and document retrieval systems in Washington State, Stina also has honed her radio voice through learning to Podcast. It goes without saying that Ira Glass is a hero of hers. Along with Justin Bieber's abandoned monkey. Because freedom is all in the eye of the beholder.

* according to some. ** according to others.

Topics: Programs, Programs and Workshops