Where there is no formal authority, clients, customers, and co-workers are more likely to follow and be influenced by those with whom they have a relationship built upon “perceived” trust. Perception is the key, because regardless of how trustworthy a person is, if another does not perceive trust and credibility, then influence and leadership will be compromised. Through facilitated discussion and examples from familiar professional situations, participants will discover they are attempting to influence others in just about every aspect of their job. This exploration will demonstrate that influence and leadership (and, consequently, increased client satisfaction and success) rely on an investment in building relationships and the perception of trust.
Takeaway 1: Participants will gain techniques for more effective negotiation to better influence those over whom they have no formal authority.
Takeaway 2: Participants will explore ways to improve working relationships and team function.
Takeaway 3: Participants will learn to avoid the consequences of unintentional communication.